A Message from our CEO
Steven Smallwood
Founder & Chief Executive Officer
Steven has always been a focused individual. His drive for success in the business world has led him down a path that formed many friendships and business relationships that have shaped him into who he is today. Ultimately, it's the mentors in his life, along with his family, who have brought home the desire to leave a legacy behind when he's done.
After 18 years in the Insurance Adjusting world, he's been involved in most aspects of the trade. He began his career as a Day Claim Adjuster and started his journey years ago with a company looking to get into the market. Steven helped build the client base by traveling with the owner of the Adjusting Firm and pitching clients. He then began adjusting daily claims until a major Hurricane season brought him into the lucrative world of Catastrophe Adjusting. His adjusting career took him into over 20 states to practice his trade.
In 2008 after Hurricane Ike, he moved on to become a Claims Manager running day-to-day operations for a large independent firm, and eventually became the head of Reviewing for quality control of the entire company's field work. Before Hurricane Sandy, he was able to help start an Insurance Adjusting Firm dedicated to working Flood Claims in the nation's NFIP program. During Hurricane Sandy, the adjusting firm was able to pay out his team of adjusters over $3 Million Dollars in combined earnings. Steven has been and always will be dedicated to training new adjusters to handle both Day & CAT Claims. Throughout his career, Steven has taught for several adjusting schools. He has taught Software, policy, and inspections, eventually co-founding Adjusting Online to bring his skill set as an instructor to the online arena.
Steven has business interests in several industries. He co-owns the insurance adjusting school, Adjusting Online, LLC, where we train adjusters and provide the skills needed to ensure people are taken care of properly while also maintaining the integrity of the company that insures them. He also co-owns a marketing and consulting firm to increase the business footprint in the social space for individuals and celebrities. He is currently working on his interests in the real estate investing market as well.
Rick Gossett
President of Sales and Operations
Rick Gossett is the President and Co-owner of Adjusting Online, LLC.
Rick has been a business owner and entrepreneur since 1999. He has successfully owned and operated Real Estate Management companies, House Design and Development companies, Investment Groups and an Investment club.
Rick’s past job experiences include: Real Estate Business President, Bank VP/Branch Manager, General Manager Electronics Industry, Finance, Sales and Training. He has also owned and operated other various small businesses, started numerous companies and concretely believes in multiple streams of income.
Rick has a passion for helping others getting started, developing their work skills to make them highly sought after, in demand, and well suited for todays complex workplace. Rick also enjoys helping others expand their minds and increase their income potential by implementing successful Business Models, Real Estate Portfolio’s, and Investment Opportunities.
Lindsey Gossett
Chief Financial Officer
Lindsey Gossett is the CFO and co-owner of Adjusting Online, LLC.
Lindsey has been a successful, full-time Real Estate Entrepreneur, Small Business Owner and Home Builder since 2009. She is also a Licensed Real Estate Agent.
Lindsey’s past job/education experiences include acquisition and sales for a Texas Real Estate Investment Firm, Elementary School Teacher with specialization in Reading Skills. She received her Bachelor’s Degree from Stephen F. Austin State University. She has a sincere passion for helping her partners, clients, students and other customers succeed in obtaining their work and business goals and dreams
Chastity Smallwood
Co-Founder & Chief Technology Officer
Chastity is a co-owner of Adjusting Online. She began her career in the medical world as a Certified Nursing Assistant and planned to attend medical school. However, she put aside her personal business goals to begin a family.
Getting back to her original passion of helping people, she co-founded a foundation to help Special Needs children and their families.
As someone, who is driven to learn new skills and help others. She began learning multiple software programs to build websites and do video editing. She has a passion for the digital space, particularly the ‘behind the scenes’ work that goes into digital design. She realized that her skill set in the computer & design world would be an asset in bringing the Adjuster Training Online.
Chastity has recorded, designed, and created over 300+ videos for Adjusting Online. She is the lead designer for digital marketing and web design. It was an exciting choice to be part of a company utilizing the online skills she values and help others in their new career path.